People skills are crucial to success in the workplace. Yet incivility – a key factor in the breakdown of relationships – is seldom addressed. Employees lose time, motivation and even leave their jobs due to workplace incivility, directly affecting your bottom line. Our Business Etiquette programmes show your employees how to use the simple, yet effective Emily Post Institute 5-step process for building successful relationships in the areas of:

Workplace Etiquette – Effectively deal with challenging and sensitive situations affecting clients and colleagues.
Communications Etiquette – Identify the principles of communications etiquette, including emails, telephone, mobile phones, Blackberry, conference calls and meetings.
International Etiquette – Understand and apply these principles to deal sensitively with clients and colleagues from different cultural backgrounds.
Business Social Etiquette – Know how to handle common social situations, from making introductions to appropriate behaviour at social events.

Perception is reality. How your clients and business partners view your organisation and leadership directly impacts the bottom-line performance of your firm. It is, therefore, essential for employees to consistently make good impressions. Our Confident Communication Skills programmes show your staff how to strategically and consciously manage how others perceive them by mastering verbal and non-verbal communication through:

Positive First Impressions – First impressions are lasting; these key components will ensure that they are positive.
Confident Body Language – Discover how to convey confidence with powerful voice and body language techniques, and know what non-verbal communication traps to avoid.
The Art of Effective Email Writing – Find out how to structure emails to get the desired responses and actions from your audience.
DaCMAMS™ & Rewind Technique™ – Learn these uniquely powerful techniques, proven successful in preparing for public speaking and overcoming nervousness.

Image is crucial. A confident, professional appearance enables your workforce to achieve its corporate goals. Our Professional Image Management programmes give your business and employees a powerful executive image and professional branding through:

Creating Your Professional Brand – Create a Personal Brand that complements the Corporate Brand.
Levels of Business Dress – Define the three levels of appropriate business and business-casual attire and know how and when to use them.
The Science and Psychology of Colour & Style – Understand the psychology of colour and how to leverage it to your advantage. Identify personal colours and style and learn how to incorporate them into your professional image.
Professional Grooming – Distinguish appropriate hairstyles, grooming and makeup for the workplace.